AHHHH. Imagine my reaction upon receiving my email bill. I was not happy! I immediately logged in to view our bill and noticed DH’s phone was eating data. Going through up to 5gb a DAY! His phone is on WiFi 90% of the time, there’s no way he’s using that kind of data! We thoroughly checked all his settings, and made sure he was connected to WiFi.
First stop was the AT&T store. I hate this store, but it’s the only corporate owned location near us. The workers act like it’s a burden to help customers, and the guy we were stuck with couldn’t seem to open his mouth to talk. Mumble mumble. After 25 minutes of him mumbling and browsing on his tablet he was like “the unlimited plan is more” and “I dunno man”. Super helpful. When I asked him to check settings he was like “nah, you gotta ask Apple”…. The nearest Apple store is 2 hours away.
Second stop was home. Hoping onto AT&T Live Chat. Where they told us we can get the unlimited plan for $240/mo, but we’re qualified for several discounts like multi-line and paperless, bringing our cellphone plan down to $199/mo. Yes please!!
(Our cellphone plan has 4 lines at the moment: DH, myself, MIL, and Aunt-in-law. MIL pays 50% for their two lines.)
Our normal cellphone is $245/mo, but after discounts we only pay $219/mo. It’s not unlimited data though. Which has never been an issue before. It’s 15gb I believe. And we had a ton of rollover data. We never felt the need to upgrade to unlimited, but with this data eating issue, it’s safest. They were able to back date the bill to July 2nd, and removed all the overages for extra data. 1gb = $15. DH’s phone went through 15gb of extra data in FIVE days. I mean come on, clearly something is wrong.
While we were able to fix the billing issue, no one can answer why DH’s phone is eating so much data. Neither of us are in the mood for a 2 hour trek to the Apple store. That will have to wait until there are other reasons to go out that way!
DH made sure to save the Live Chat text and emails. I always tell him to get pictures, or every thing in writing. You can’t trust anyone or anything these days.
I really wish one of those cheaper companies were available near us. Cricket or Republic, those types. “Soon” is what we’re always told.