$445 Cellphone Bill!!!

AHHHH.  Imagine my reaction upon receiving my email bill.  I was not happy!  I immediately logged in to view our bill and noticed DH’s phone was eating data.  Going through up to 5gb a DAY!  His phone is on WiFi 90% of the time, there’s no way he’s using that kind of data!  We thoroughly checked all his settings, and made sure he was connected to WiFi.

First stop was the AT&T store.  I hate this store, but it’s the only corporate owned location near us.  The workers act like it’s a burden to help customers, and the guy we were stuck with couldn’t seem to open his mouth to talk.  Mumble mumble.  After 25 minutes of him mumbling and browsing on his tablet he was like “the unlimited plan is more” and “I dunno man”.  Super helpful.  When I asked him to check settings he was like “nah, you gotta ask Apple”….   The nearest Apple store is 2 hours away.

Second stop was home.  Hoping onto AT&T Live Chat.  Where they told us we can get the unlimited plan for $240/mo, but we’re qualified for several discounts like multi-line and paperless, bringing our cellphone plan down to $199/mo.  Yes please!!

(Our cellphone plan has 4 lines at the moment:  DH, myself, MIL, and Aunt-in-law.  MIL pays 50% for their two lines.)

Our normal cellphone is $245/mo, but after discounts we only pay $219/mo.  It’s not unlimited data though.  Which has never been an issue before.  It’s 15gb I believe.  And we had a ton of rollover data.  We never felt the need to upgrade to unlimited, but with this data eating issue, it’s safest.  They were able to back date the bill to July 2nd, and removed all the overages for extra data.  1gb = $15.  DH’s phone went through 15gb of extra data in FIVE days.  I mean come on, clearly something is wrong.

While we were able to fix the billing issue, no one can answer why DH’s phone is eating so much data.  Neither of us are in the mood for a 2 hour trek to the Apple store.  That will have to wait until there are other reasons to go out that way!

DH made sure to save the Live Chat text and emails.  I always tell him to get pictures, or every thing in writing.  You can’t trust anyone or anything these days.

I really wish one of those cheaper companies were available near us.  Cricket or Republic, those types.  “Soon” is what we’re always told.

8 thoughts on “$445 Cellphone Bill!!!

  1. Kay

    go to apple’s website and request a tech to call you and help you over the phone. I’ve used that service before and it will save you a trip to the store. Check to see if any apps are set to refresh in the background. That could be eating up data. Also if he’s been watching any videos that’s another data killer.

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    1. intrepiddebtblog Post author

      He did call Apple and after resetting every thing, was still advised to go into the store. The store quoted $315 for repair! He doesn’t watch videos on his phone, just emails and FB.

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  2. Linda Practical Parsimony

    I was choking when I read that! Maybe a different young an could have helped you. I run into the same kind of unhelpfulness with some of those kids, Maybe you could call the Apple store and explain how far away they are from you.

    I had a $1008 cell phone bill that a guy’s daughter ran up. I know the feeling in the pit of your stomach and the reeling sensation. He refused to pay it and Tommy helped me.

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    1. intrepiddebtblog Post author

      Oh my goodness I would have cried if I saw a $1000+ bill!! How awful the responsible party didn’t cover it! We called Apple and didn’t get very far, we did a reset, and still had issues, so they advised going to the store. Apple repair is $315 flat rate though. Yikes.

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  3. Kay

    Also ATT offers an unlimited plan that is $40 a phone ($160 total). Not sure why your bill is so high, unless you aren’t in the US.

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    1. intrepiddebtblog Post author

      We are in the US. Our bill jumped high when we added MIL a couple of years ago, we lost our grandfathered discounts. She also has a payment plan for her phone on the plan, which adds a bit per month. I don’t have the exact breakdown at the moment. The guy at the AT&T store quoted over $300/mo to switch to the unlimited plan, which was clearly wrong.

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    1. intrepiddebtblog Post author

      That’s part of the problem, when you shut it off, nothing works. So even though it’s showing WiFi connection, it’s not. And he needs to use it during work hours, but for after work he could do that.

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